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To update QuickTime, install the current version available from the Apple website. Once you have disabled the plug-ins, start the Elements 7 Organizer and try to re-create the problem.

Damaged or incomplete installation of Photoshop Elements can cause system errors. Remove the application and then reinstall it from the Desktop while start-up items and nonessential services are disabled. To disable startup items and nonessential services, see the instructions in Task 4 of this document. Many video card manufacturers frequently update their software drivers.

Many display card manufacturers frequently update their software drivers. Create a user account that has the same permissions as the account you use when the problem occurs, or create a local administrator account. Try to re-create the problem while you are logged in to the new account. If the problem does not recur when you are logged on to the new account, then the original user account could be damaged. The Elements Organizer generates a log of the steps it processes when launching.

By examining this log, you could discover the cause of the application failing to launch. The log file is called Log. Finally, try determining if hardware is conflicting with Photoshop Elements.

For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you can void the warranty for your computer. Note : Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices.

Codecs that are incompatible with your operating system or applications can cause startup and playback issues. Troubleshoot codec problems by removing recently installed codecs or by temporarily disabling one codec at a time and attempting to re-create the problem. Note: Removing a codec can cause some video or audio files to become unreadable, or can cause some applications to stop working. Use caution when removing codecs.

If you are not certain which codecs to keep on your system, then contact Adobe Technical Support for additional assistance. To temporarily disable a video or audio codec, see Temporarily disable a codec Windows XP. See Reduce the number of active fonts Windows XP. See Set the virtual memory paging file to the default size Windows XP. See Repair and defragment hard disks Windows XP. Virus infections can damage software and cause system errors.

For more information, see the documentation for the anti-virus software. Perform this procedure particularly if you upgraded to Windows XP from an earlier edition of Windows. Troubleshoot system errors, freezes, and crashes in Photoshop Elements Search.

The following are some symptoms of system errors: A blank or flickering dialog box A frozen cursor or screen A blue screen An unexpected restart An error message To correct these problems, perform the numbered tasks that follow. Back up your files. Check system requirements. Beginning troubleshooting. Install the latest version of Photoshop Elements. Minimum and recommended system requirements for Photoshop. Language versions available for Photoshop.

Windows and macOS. Photoshop is available in the following languages:. System requirements for Adobe Camera Raw. More like this System requirements Adobe Camera Raw System requirements Photoshop on mobile Photoshop system requirements Earlier releases Older versions of Photoshop System requirements and supported languages. Sign in to your account. Sign in. Quick links View all your plans Manage your plans. This free update fixes the launch issue on Mac OS 12 Monterey.

Upgrade now. Compare Photoshop Elements versions. Upgrade adobe photoshop elements 12 to 13 free. Quickbook premier. Online Rapti. Powered By : TopLine Technology. Loading Comments Email Required Name Required Website. Follow the onscreen instructions to remove the app. When uninstall is complete, close the Control Panel and return to the hard drive location where the app was originally installed. Delete these folders if the installer did not delete them : Photoshop Elements or Premiere Elements, and Elements Organizer.

Gently wipe the bottom of the CD from the center outward with a soft, lint-free cloth. If it can’t, examine the CD caddy or loading tray for dirt, and clean it with a lint-free cloth. Some system components—for example, device drivers and virus protection utilities—conflict with the installer.

They can cause an incomplete or failed installation. To prevent these conflicts, install from the desktop. Note: Some of these procedures require locating hidden files and hidden folders, or finding files by their full filenames, including extensions such as, Setup. By default, Windows Explorer doesn’t show hidden files, hidden folders, and recognizable filename extensions. For help, see Show hidden files, folders, filename extensions.

See Install current Windows service packs and other updates for details. If the tasks in the previous section don’t solve the problem, try the following intermediate troubleshooting tasks. Device drivers and software that loads automatically with Windows can conflict with the Elements installer and cause problems in installation.

Software that loads automatically includes screen savers and virus protection utilities. In a simplified mode, nonstandard device drivers and startup software are disabled. Choose Start, type msconfig in the Search text box, and press Enter. For Windows 8, right-click the Start button and choose Search. On the Startup tab, click Disable all.

Windows 8 does not have a disable-all option; instead disable each item individually. Double-click the Setup or Setup. Then follow the onscreen instructions. On the General tab, choose Normal startup , click OK , and restart the computer. Note: If reinstalling in a simplified mode doesn’t help, try installing and running on a different computer or on a different hard drive.

The security settings in Windows 7, 8, 10, and Vista sometimes prevent applications from writing to protected file locations or registry keys. Setting the installer to run as an administrator bypasses the security settings and allows it to write to the protected areas.

Create a folder at the root level of the hard drive. Create a user account that has the same permissions as the account that you use when the problem occurs. If the problem doesn’t recur, the original user account could be damaged. For instructions on creating a user account, see Create a new user or contact your system administrator. See Turn User Account Control on or off for details. Many video card manufacturers frequently update their software drivers.

If you haven’t recently updated the video card driver, contact the video card manufacturer for an updated driver, or download one from the manufacturer’s website. To determine the manufacturer of a video card, view the card’s properties in Device Manager. You can often determine if the video driver is outdated by changing the color depth and resolution of the video card.

You can also determine if it’s outdated by disabling graphics hardware acceleration. If updating the video card driver doesn’t resolve the problem, verify that all other device drivers are compatible with your version of Windows Windows 8 or Windows 7 and Vista.

Device drivers are software files that allow Windows to communicate with devices such as scanners, mouse devices, and keyboards.

Contact the device manufacturer to make sure you’re using the latest driver for it. Windows and applications store working data in temporary. Excessive or outdated temporary files can interfere with performance.

For details on deleting temporary files using the Disk Cleanup utility, see Windows 10, Windows 8 or Windows 7 and Vista.

For Windows 10 and 8, see Change the size of virtual memory and use these settings:. Initial Size: Enter a value equal to one and a half times the amount of the computer’s installed RAM. For Windows 7 or Vista, see Set the virtual memory paging file to the default size. Optimize your hard disks by repairing and defragmenting them: Windows 10 and Windows 8 , or Windows 7 and Vista.

Virus infections can damage software and cause installation errors. For more information, see the documentation for the antivirus software. See Log in using the built-in Administrator account for details. Legal Notices Online Privacy Policy. Premiere Elements User Guide. Select an article: Select an article:.

On this page Installation issues Before you begin Beginning troubleshooting Intermediate troubleshooting Advanced troubleshooting. Applies to: Photoshop Elements Premiere Elements. Installation issues. Follow the troubleshooting steps below to clear up many types of installation issues, including the following: A blank or flickering dialog box A frozen cursor or screen, blue screen, or unexpected restart An error such as one of the following: “This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor. There may be a scripting error. Please check write-access to the directory.



Solved: Can’t update Photoshop Elements 12 – Adobe Support Community –


Looks like you’re missing an update. If you install the updates, does the problem go away? Hi, I’ve got also this problem see messages below To anser your hints: – All Windows Updates are installed.

Name der fehlerhaften Anwendung: PhotoshopElementsOrganizer. First, download and install the Elements I had installed the latest updates already. Now I’ve reinstalled the program und it installed the update automatically. When I start the program with an empty catalog I can see Help-About that it’s adobe photoshop elements version Bet te program keeps crashing also with a smaller restored catalog from a view months ago.

But the version mentioned in the error message remains It’s confusing me! Sounds like the organizer didn’t get the update for some reason. Hi Chris, any idea what to do? Meanwhile I have found the reason for the abends of the program: I had had some videos with extension.

MTS in the directories and it had worked fine for some time. After I moved the. MTS files to subdirectories which are not in the Adobe catalog, the error was gone! Cancel Post. Related Conversations. Helpful Widget No Yes. Adobe Photoshop Family.

Photoshop Elements. Elements “Stopped Working” I can’t even start the application Photoshop Elements 13 will no longer load at all from the shortcut on my desktop.

If I try and launch it directly from the Organizer. I have searched the forums and tried creating a new catalog and repairing the old one but it still doesn’t work. I am running Windows 8. I can’t apply new patches since I can’t launch the application. Like Comment Follow. Did anyone ever respond to you? I mostly used Photoshop to tag and organise my photos. I attached the responses I got from Adobe and their lack of help to a returns request to Amazon where I bought the software and after returning the disk they gave me a refund.

This is a big unforeseen advantage of not buying direct from Adobe. Sorry I can’t be of more practical help. Usually crashes at launch are due to bugs in third party plugins or driver video, printer, etc. Sometimes just resetting preferences will solve the problem because the crash is caused by a corrupt preferences file. Thanks John and Chris – no-one from the Adobe site has so far responded but I re-installed it and seems to work doesn’t like my mouse much though!

Thanks again Euphrosene. Han Verbuijs I gave it up. I bought Elements 13 in aug. I can’t start. Adobe promised me a solution but I niver get an answere. I bought the software from Adobe and I lost my monney. I’m having the same problem. Elements won’t open when I click on it. So disappointed! It would help if you told us what OS version you were using. Did you install all the Elements 13 updates? And tell us what the detailed crash report says on MacOS it’s really long and detailed, on Windows it’s short but has the name of the faulting module.